Privacy Policy

Last updated: January 2025

1. Information We Collect

Firefrost collects information you provide directly to us, such as when you:

  • Fill out our contact forms or request information about our services
  • Communicate with us via email, phone, or other channels
  • Participate in our lead generation programs
  • Use our AI consulting services

2. Types of Information Collected

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, company name, job title
  • Business Information: Company size, industry, budget, project requirements
  • Technical Information: IP address, browser type, device information
  • Communication Records: Records of our interactions and correspondence

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our AI consulting services
  • Respond to your inquiries and provide customer support
  • Generate qualified leads for our clients
  • Send you information about our services and industry insights
  • Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To our trusted service providers who assist in operating our business
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

5. Lead Generation Privacy

For our lead generation services:

  • We only share qualified lead information with clients who have contracted our services
  • Leads are verified and consent to being contacted about relevant services
  • We maintain records of consent and qualification criteria
  • Clients must agree to our data handling standards

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection practices

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Lead information is typically retained for 3 years for quality assurance and compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. We use cookies for:

  • Website functionality and performance
  • Analytics and understanding user behavior
  • Marketing and advertising optimization

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Phone: +1 902-602-8844
Address: 103 Magee Lane, Robstown, TX 78380-0000